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Terms & Conditions

Chrystallena Poulli Herbal Skin Care Products Ltd.

Use of the website

This Website is owned by the company that is registered in Cyprus with the corporate name “CHRYSTALLENA POULLI HERBAL SKIN CARE PRODUCTS LTD” (hereinafter called as “CP HERBALIST”). The registered office of the company is Ithomis 8, 3077, Limassol, Cyprus and the Company Registration Number is HE391869. All products appearing on this website are manufactured by CP HERBALIST or its associates.

CP HERBALIST is the sole and full owner of the present Website and/or all or any rights deriving from the present Website. All content available on the website, including but not limited to text, graphics, logos, button icons, images, videoclips/audioclips, data, product descriptions, and the software, thereof is the property of CP HERBALIST. Use of the Website, as well as the posting, copying, storing, modifying and/or distribution of its contents (in whole or in part) is strictly prohibited without the prior written consent of CP HERBALIST to that effect.

You are not allowed to distribute products found in this website or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks, or use any meta tags or any other “hidden text” utilizing any such trademarks, trade names or service marks or confuse our clients relating imitating products, without the express prior written permission of CP HERBALIST or the owner of such trademarks, trade names or service marks. Reproduction in any form of any part of the content of this website is prohibited without CP HERBALIST’S prior written consent unless for private use.

These Terms and Conditions (“Όροι και Προϋποθέσεις“, “Terms”), together with any and all other documents referred to herein, set out the terms of use that apply to access and use of the content and services of the website located at cpherbalist.com, (the “Website”, the “Site”) and under which you (“Users”, “You”) may use this Website.

By accessing this website and/or using the Website and/or placing an order and/or requesting a delivery you acknowledge that you have read, understood and agreed that you are bound by the present Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you shall not use or access this website. Use of Our website is also governed by our Privacy Policy and Cookies Policy. These policies are incorporated into these Terms and Conditions by this reference, and they constitute an integral part of these Terms and have been drafted in accordance with the applicable electronic commerce legislation and EU law.

These Terms and Conditions shall be governed by and construed in accordance with the Cyprus law and any dispute arising out of or in connection with these Terms and Conditions as well as anything that arise from the use of this website shall be subject to the exclusive jurisdiction of the Cypriot Courts.

These terms and conditions apply to this website for all the different ways you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices. Whenever you access this website through a mobile application or mobile-optimised version of this website, the section of these Terms and Conditions entitled “Mobile Access” also applies.

When you visit/log in to our website, you agree to follow and accept these Terms, including any additional notifications, access or use guidelines and policies referenced herein and/or are available on the Website. You must always act in accordance with the various legislation, especially Cypriot and EU Legislation. All Information and content found on the Website is intended for informational purposes only. Announcements and products available through the Website are not intended to be a substitute of medical tests and advice, diagnosis, or treatment. Always seek the advice of your GP and inform your doctor for any questions you might have regarding the usage of our products. If you have any questions with relating the ingredients and allowed usage of our products as well as oursuggested uses of our products, please communicate with us at [email protected] or call us at (+357) 99 198019.

In the event that you provide us with any content (such as suggestions, ideas, feedback, data, text, software, music, sound, photographs, graphics, images, videos, messages, or any other materials) on the website, then we would like to inform you that you are solely responsible for such content. By doing so, you grant us an irrevocable, perpetual, non-exclusive, unrestricted, worldwide, royalty-free license/permission/approval to use, copy, sublicense, distribute, display, publicly perform, reproduce, transmit, edit, adapt, modify and or otherwise exploit the content in all media formats known or developed in the future and for any purpose, including and without limitation for product development, manufacture, distribution, and marketing. You also acknowledge that we have the right and it is in our sole discretion to refuse to post or remove any User Content and we reserve the right to alter or delete any User Content. It is the case that we are allowed and you aknowledge that to alter all or any provision of these Terms and Conditions, as well as we have the right to remove any User Content that violates these Terms and Conditions or legislation or harass our company and or any other organization or person.

CP HERBALIST’S products appearing in this website are governed by their own terms and conditions of use. In case of conflict or difference between the content of this website and the terms and conditions of a product, then the terms and conditions and other documentation provided and or communicated to you shall prevail. However, in this event we strongly advise you to communicate with us at [email protected] or call us at (+357) 99 198019 and we will be happy to answer you any question.

CP HERBALIST may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.

Limitation of liability

To the extent permitted by applicable laws, CP HERBALIST disclaims all warranties, express or implied, as to the accuracy of the information contained on the Website, thus CP HERBALIST shall not be held liable to any person for any loss or damage occurred, which may arise from the use of the contents of the Website. 

Please take into account that as we have already referred to the crucial “liability statement”. Subject to that statement you agree that the use of this website, our described products and our Services are as described and as available. On that basis, except as expressly set out in these terms or in accordance with your rights, CP HERBALIST does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the website, Services or Products.

The informative contents of the website such as texts, photographs and videos are obtained from reliable sources and after being processed by qualified and skilled staff they are posted on the present website. CP HERBALIST take all the reasonable care and efforts to check ensure that this material is reliable and usable. However our company hereby acknowledge and inform you that we are not liable for any inaccuracies or incorrect information contained in the material in question/ website. In case any problem/incorrect information is detected, the users and our clients are kindly requested to notify CP HERBALIST immediately so that the current material/stock/products is checked and corrected.

All products displayed for sale are subject to availability. In the event that ordered products become unavailable CP HERBALIST shall e-mail or call its customers at the earliest. CP HERBALIST can in no way be considered responsible in case some of the items on our website are not available due to general shortfall in product stocks.

Products side effects

CP HERBALIST can in no case be held liable for the tolerability and suitability of the products. It is also not liable for incidental side effects of the products because of careless compliance with the instructions and terms of use of the manufacturer, overdose or interaction with other medicinal products. In the latter situation, the liability of CP HERBALIST is restricted to the replacement of the product according to the responding terms of our return policy.

CP HERBALIST, makes every possible effort to provide services within schedule and specified time limits. To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise.

The website uses professional tools and software for the constant –around-the-clock– surveillance and security against malicious software. In no case, however, can it guarantee that the use of this website would be free of viruses and/or other harmful elements and/or programs.

Therefore, it is advisable when linked to our site to have a valid and updated antivirus product installed and activated.

ONLINE SHOPPING

It is hereby noted that the presentation of our products on the Website does not constitute a proposal for the conclusion of a contract for any products, but an invitation to the consumer to submit a proposal for the conclusion of a contract. By placing your order, you submit a proposal to CP HERBALIST to conclude a sales contract for the products you have selected.

After placing your order through the Website, a confirmation page will appear notifying you of your order number. You will also receive an automated electronic message (e-mail) by which you will be informed that we have received your proposal for the conclusion of a sales contract with us and that your order has been placed successfully (please remember to also check your spam/junk folder). At this point we reserve the right to check the availability and price of the products (even for products that may seem available on the e-shop). This e-mail is not a proof of contract conclusion. If this e-mail is not delivered to you within 24 hours from the order placement, please contact us via e-mail to support you.

While during preparation of thepresent Website our team had made all the reasonable care and skill to ensure the accuracy of its contents at the time of posting (i.e. pricing, description of products, etc.), CP HERBALIST will not, for the protection of the customers, process any orders made containing material errors in the pricing and/or description of goods (as contained on the Website) and the customers shall be notified via e-mail and/or via phone call to that effect, at the e-mail address they have provided upon submission of their order. Furthermore, we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience encountered.

Once we verify that the products you have ordered are indeed available with the details presented on the Website, we will send out a confirmation e-mail that your order has been executed, soon as it is ready to ship. This e-mail constitutes the confirmation for the conclusion of the contract between you and CP HERBALIST.

All prices of displayed products on the Website are inclusive of VAT, as from time to time applies in Cyprus but do not include any shipping costs. The total amount of your order is equal to the cost of the products ordered and shipping costs, as set out below in the “Delivery & Shipping Policy” and displayed at the stage of completing your order. Possible customs charges may apply depending on the product shipped.

If you have any query or concern when placing an order or if you wish to be informed about previously submitted orders, please send us an e-mail at [email protected]. Please do not forget to state your Order number.

Payment

CP HERBALIST accepts Visa, Mastercard, American Express, Discover, JCB και Union Pay credit or debit cards. Recognizing the importance of electronic payment security, CP HERBALIST collaborates with JCC Payments Systems Ltd. JCC Payments Systems Ltd set the industry standard in data protection and fraud risk management. JCC Payments Systems Ltd is certified in accordance with the IQNET and European Commission compliance standards. All JCC Payments Systems Ltd services are made through secure connections with ISO 27001 certificates, Qualified certificate for electronic signature and for electronic seal. JCC Payments Systems Ltd also supports the ability to use the EMV 3D Secure service, an additinional security token for Visa, Mastercard, American Express, Discover, JCB και Union Pay.

If your credit or debit card is declined your order cannot be processed and an automatic message on your screen will appear to that effect.

PRICING & PRODUCTS

All products available on the Site are governed by these Terms and our Privacy Policy. Any kind of information relevant to any of those products, such as product availability and features, and any other relevant information is available on the products page.

This Website is addressed exclusively to Users who act under their capacity as consumers, namely as natural persons acting for purposes which are outside their trade, business, craft or profession. This Website is not addressed to businesses and is not intended to accommodate sales to wholesale customers.

We inform you that there may be some slight variations in product description between the products sold in our physical stores and our Website. We do not suggest that our products are appropriate or available for use outside the European Union.

Accuracy of Information: We have made every effort to display as accurately as possible the characteristics of our products. However, to the extent permitted by applicable law, we cannot guarantee that the product descriptions, including colors, images and other content displayed on the Website are always accurate, complete, reliable, up to date or do not contain any material errors.

All prices of displayed products on the Website are inclusive of VAT, as in force in Cyprus from time to time.

PROMOTIONS

The Site may offer certain special features and functionality including but not limited to promotion, contests, or other offerings which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to such additional or separate terms of use, rules and/or policies as you will be notified.

Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions are often unique and cannot be used in conjunction with other offers. Offers may be limited to one use per customer.

Promotional codes do not apply towards any delivery charges; the promotional code is not applied to any delivery services available online. CP HERBALIST reserves the right to amend the terms and conditions of this promotion at any time and to take the appropriate action including cancellation of the code.

By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.

Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.

Third Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from our Site. Links appearing on the Site are for convenience only and/or for advertisement purposed and are not an endorsement by us, of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

CHANGES TO TERMS AND CONDITIONS

There may be legal notices on other areas of the Website, which relate to its use, all of which will, together with these terms & conditions govern its use.

We may revoke any rights granted with these Terms without prior notice. You must comply with any such revocation or notification, including termination of the use of the Website.

CP HERBALIST may unilaterally change these terms and conditions from time to time. Users are advised to check our content of our website as often as possible. CP HERBALIST may not be held liable for any damage caused to the users due to any change of the terms and conditions.

OUR ADVERTISING PARTNERS

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are  listed below. Each of our advertising partners has their own Privacy Policy for their policies on  user data. For easier access, we hyperlinked to their Privacy Policies below.

Google 

https://policies.google.com/technologies/ads

Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

ALTERNATIVE DISPUTE RESOLUTION

According to Directive 2013/11/EC, it is now possible to subject all consumer disputes to Alternative Dispute Resolution in the European Union. When the customer is a consumer (i.e., a natural person that is acting outside of their professional capacity) and faces any issue with a purchase made through our Website, may initiate ADR procedures through the European ODR Platform, available at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Personal Data and Privacy Policy

This Personal Data Privacy Policy (hereafter the “Policy”) refers to the eshop of CP HERBALIST with CP HERBALIST name “CHRYSTALLENA POULLI HERBAL SKIN CARE PRODUCTS LTD” with registered seat at Ithomis 8, 3077, Limassol, tel. (+357) 99 198019 (hereafter the “Company””, “CP HERBALIST“) which operates and is managed by CP HERBALIST through the website cpherbalist.com (hereafter the “Website”, the “Site”, the “e-shop”). CP HERBALIST is the Data Controller of your personal data, according to the Regulation (EU) 2016/679 (General Data Protection Regulation).

In accordance with the above regulations and legislation, CP HERBALIST, in its capacity as data controller, informs the natural person who is a visitor, a user and/or a customer (hereinafter, irrespective of gender or status, referred to as ‘Customer’) that it and/or third parties, for and on its behalf, will process personal data relating to it in the context of a commercial relationship for products or services of CP HERBALIST and/or CP HERBALIST.

We are committed to safeguarding your privacy and handling your data in an open and transparent manner. Looking after the personal data you share with us is hugely important to us. We would like to reassure you that your privacy is first priority for us, and that your data is safe and secure.

We therefore want to be clear how we use it, in order to offer you a better and more personalized shopping experience.

This Personal Data Privacy Policy should be read together with Cookies Policy and Terms & Conditions of our e-shop, since those documents constitute an integral part of this Policy, and uniformly and comprehensively regulate the operation of the e-shop and the conduct of transactions through it.

By continuing to browse our e-shop and/or making your purchases, you automatically and unconditionally accept the terms of this Policy as amended from time to time. We invite you to refer to this Policy from time to time in order to be informed of any changes we may make. If you do not agree with the amendments, you must not take any action (use of the website and/or purchase).

CHILDREN'S INFORMATION

Safeguarding children’s online activity is a top priority for us. We urge parents and guardians to closely monitor, participate in, and guide their children’s online activities. CP Herbalist is committed to not knowingly collecting any Personal Identifiable Information from children under the age of 18. If you suspect that your child has provided such information on our website, please contact us immediately, and we will make every effort to promptly remove the information from our records.

TO WHOM THIS POLICY APPLIES

The following personal data privacy policy of CP HEBALIST is addressed to you:

  • That navigate our Site,
  • That purchase products from our e-shop,
  • That communicate with us
  • That receive notifications from us through our promotional actions

(hereinafter “you“).

CP HERBALIST collects holds and processes personal data only when these are deliberately provided by the customers for the following reasons:

  •  To provide services to them (product purchasing and advertising material processing) – To advertise products
  • To provide users with information about special promotional offers or contests To inform customers about new products
  • To notify users about special occasions or events hosted or participated in by CP HERBALIST
  • To collect information by CP HERBALIST users about their experience on their site navigation so as to improve our website and the service that we provide
  • To conduct any kind of research concerning the purpose of the site in question

YOUR PERSONAL DATA

CP HERBALIST may provide your data to partner companies only for computer or statistical processing reasons. CP HERBALIST specifies that it will not dispose for sale or convey or disclose any personal information of its users to a third party which is not related to CP HERBALIST without the users’ consent unless we are legally required to do so.

Each user has the right to access fully his personal information and to get informed about his personal information processing. He also has the right to correct, modify or delete all his personal data.

If you have any questions about this Privacy Policy or need further clarification on the terms used, please feel free to contact CP HERBALIST through email at [email protected] or by using the contact details provided on the CP HERBALIST website. However, if you do not agree with the content of this Policy, you should refrain from using the services of CP HERBALIST and visiting its websites. Please note that accepting and complying with the Terms and Conditions of Use is a requirement for using any service provided by CP HERBALIST.

Your Personal Data refers to any information that allows for your unique identification, either alone or in combination with other data, in accordance with the regulations, laws, and guidelines of the competent European institutions.

Collection and Use of Personal Data

Personal Data

  • What data do we collect? 

Customer Identification Data: email address, full name, middle/father’s name, gender, title, home/billing addresses and date of birth, Tax Registration Number and company details (in the case of corporate invoicing).

Contact data: postal and e-mail addresses, landline or mobile phones and/or contact details via social networks (e.g., Facebook, Messenger, Viber etc.).

  • Where do we collect them from?

Identity data are voluntarily provided by the Customer or a person acting on his behalf, or by payment providers (Banks, JCC) or from Shipping Companies (DHL, Cyprus Post, TNT, ACS, etc.), and/or from publicly accessible sources, including social networks on an internet sites.

  • Why are they collected and how are they used?

The data are collected and used to identify the Customer and communicate with him/her for the purpose of selling and delivering products of CP HERBALIST, the provision of advice and purchase proposals and communication with him in any case of a transactional,, pre-contractual or contractual relationship with him (e.g., for the registration of an order or the delivery of products) and/or for the fulfilment of CP HERBALIST’s contractual and/or legal obligations (e.g., issuance of sale invoices/receipts).

Personal data for service agreements, sales contracts and service history

  • What data do we collect? 

Service contract data, as well as sales and service history data: include identity and communication data (as above), shipping and billing addresses by order, payment methods, date, time and location of order and/or contact, messages and updates to/from the Customer regarding the order or service, description of products or services, quantities, invoicing and changes in each order, and history of previous services/orders.

  • Where do we collect them from?

The data are voluntarily provided by the Customer when posting an order on the website or by contacting the Customer (telephone, email, message, etc.) with CP HERBALIST’s staff or associates.

  • Why are they collected and how are they used?

We collect and utilize data to provide services, fulfill orders and contracts requested by our customers, and support, promote, and maintain our trading relationship with them. Additionally, this data is necessary for CP HERBALIST’s compliance with applicable legislative and regulatory requirements, supervisory requirements, and decisions of authorities or courts. The order history is collected to facilitate easy reordering of products by customers, as well as to inform CP HERBALIST if and when differentiated services can be offered to the customer. Examples of such services may include providing rewards to returning customers or those who purchase specific products that are on sale etc.

Personal data for confirmation and management of payments

  • What data do we collect? 

Data for payment confirmation and management: include in addition to identity, communication and sales or service contract data (as above) the data provided by the payment provider (e.g., Bank, JCC) to CP HERBALIST, which depend on the payment method chosen. For example, payment by credit card provides a part of the card number (not the entire number), expiration date, email address, date, time, and IP address from which the payment or refund was made.

  • Where do we collect them from?

Payment confirmation and management data are collected and they are provided at the customer’s behest by payment service providers such as Banks, but also providers of electronic payment services (e.g. JCC) who clear and certify payments to CP HERBALIST.

  • Why are they collected and how are they used?

These data are collected for the certification and management of payments as well as for the detection of fraud or other malicious and/or illegal transactions in connection with CP HERBALIST’s transactions (payments, refunds, etc.). Also these data are necessary for the compliance of CP HERBALIST with the obligations imposed by the applicable legislative and regulatory framework and supervisory requirements, as well as with the decisions of authorities or courts.

Personal data and information about Customer/Visitor interactions with CP HERBALIST's services or staff

  • What data do we collect? 

Data and information exchanged during Customer/visitor interactions with the services and/or staff of CP HERBALIST, which may include personal data in their content. The content of any entries, messages or communication, the sources, recipients and the date/time of submission, sent by e-mail, or registered through CP HERBALIST’s websites, may be collected. (e.g., through contact form, comments, gift messages, evaluations, etc.), or made by telephone, or made on third-party websites or applications or services on the internet (e.g., social media) and may relate to:

  1. Information about the identification of the Customer or the recipient in order to process his request.
  2. Information about the Customer’s health or beauty issues, or the recipients or users of the products, or about changes or updates regarding an order or products, or the delivery/receipt of an order.
  3. Information about various requests, tips, comments, reviews, suggestions, complaints, suggestions, questions, or other information (e.g., product usage, shipping or download information, etc.) relating to CP HERBALIST’s services, products, transactions, promotions and/or personnel.
  4. Comments, reviews, suggestions or general information about CP HERBALIST’s websites, products or services.
  5. Data, media and photographs or other means relating to the provision of the services or products and/or the status of their shipment and delivery (e.g., to identify defective products or any damage that may have been caused during transport).
  6. Data of telephone calls with the Customer, which may be recorded in accordance with the requirements of the legislative framework.

The above information or data can be in any digital format or file (e.g., texts, images, videos, sounds, executables/compressed files, etc.).

  • Where do we collect them from?

The data are voluntarily provided by the Customer when registering or processing an order on the website of CP HERBALIST or through communication of the Customer (telephone, email, message, etc.) with CP HERBALIST’s staff, as well as the associated Shipping Companies (e.g., DHL, Cyprus Post, TNT, ACS) responsible for the delivery of the orders. Also, some data on the products and their use may be collected by the manufacturers of the products.

  • Why are they collected and how are they used?

These data are collected to process customer’s requests, fulfill and improve customer service of CP HERBALIST, as well as to confirm the good transactional behavior of the Customer with a view to providing differentiated services to the Customer (e.g., providing a reward). Also, these data are necessary to defend the rights and legal interests of CP HERBALIST and to protect its personnel and property, such as indicatively, the protection of CP HERBALIST’s safety and security procedures, the prevention of crimes, the detection and the collection of evidence of delinquent behavior (fraud incidents, etc.) or other unlawful or malicious acts relating to CP HERBALIST.

Personal data relating to the access or use of the website

  • What data do we collect? 

Data relating to the access or use of BestPharmacy.gr websites and may include for each access or use: the Internet protocol address (IP address), type of network connection (e.g., Wi-Fi, 3G) and service provider or electronic route from the server, information indicated by the browser and user’s/visitor’s computer (such as unique device identifier, device characteristics, web browser type), device operating system, languages accepted by the browser, or other data provided through the devices used by the Customer as location identification data), as well as internet navigation data (cookies / session ID).

These data are anonymous usage and traffic statistics, but alone or in combination with customer actions and/or unique identifiers, can be used to identify and create Customer profiles.

  • Where do we collect them from?

Data relating to access or use of the website collected from CP HERBALIST’s servers, or computers used by the staff and partners of CP HERBALIST, and/or by devices or applications used by the Visitor / Customer himself, or by Internet service providers (e.g., Google, Facebook), and/or from publicly accessible sources, including social networks and search engines.

  • Why are they collected and how are they used?

Access and use data are necessary to protect the rights and legal interests of CP HERBALIST and to protect its personnel and property, such as indicatively, ensuring CP HERBALIST’s security procedures, preventing crimes, detecting and collecting evidence of delinquent behavior (incidents of fraud, data leakage, etc.), or other unlawful or malicious acts relating to CP HERBALIST. Anonymous usage and traffic statistics can be used to customize and improve its websites and services, dealing with fraud, security or technical problems and possibly for adapting the discount policy, sales processes, advertising messages and/or promotions of CP HERBALIST.

Personal data related to promotions for the Customer

  • What data do we collect? 

Data related to promotions for the Customer: this is contact data (email addresses, telephone numbers and/or postal addresses), which can be combined with existing Customer identification, communication and sales history data.

Visitors / Customers have the option, when registering with the services of CP HERBALIST, if they wish, to request to receive newsletters about products and offers of the e-shop.

If the Customer does not give his consent, communication for promotional reasons is not performed or is terminated.

  • Where do we collect them from?

These data are provided by the Customer (with his consent) or by social networks that have a marketing profile of the Customer. The Customer’s combined identification, communication and sales history data are provided from the sources listed above.

  • Why are they collected and how are they used?

Promotional data are collected with the Customer’s consent and is used to: (1) to promote CP HERBALIST’s products and services, and/or its partner companies, through offers, messages and informational actions to the Customer. (2) in conjunction with customer-specific identification, communication and sales history data to create customized Customer-specific offers.

If the Customer does not give or withdraw (at any time) his consent, communication with him for promotional reasons is terminated. This can be done through the relevant links in the informational messages or if he visits the contact form of CP HERBALIST, where he can indicate his or her wish.

  • Who has access to the personal data collected?

The staff and partners of CP HERBALIST have access to all the above data, which they process and use for the purposes mentioned in each data category above. Also, the staff and partners of CP HERBALIST, with which CP HERBALIST has a contract for the provision of e-shop management services, have access to all the above data, bound by a confidentiality agreement with CP HERBALIST.

CP HERBALIST’s partners who provide technical support services of hardware and/or software, as well as management services of the online store and websites may have access to a subset of the above data through their access to software and websites, but have committed to the confidentiality of this data to CP HERBALIST and are allowed to process and use them exclusively for the purposes referred to in each data category above.

The cooperating Transport Companies (e.g., DHL, Cyprus Post, TNT, ACS, Geniki Taxydromiki) responsible for each delivery of orders, have access to the data contract for the provision of services, sales and service history and data necessary for the delivery or return of the products from / to the Customer, for the shipments of orders concerning each one of them, for the purpose of carrying out the transfer and delivery of the order to the Customer. They may also have partial access to data exchanged during Customer/Visitor interactions with the services and/or staff of CP HERBALIST, if this is necessary for the delivery of each order they have undertaken.

The services used to communicate with the Customer (e.g. sending messages, phone calls and SMS), such as indicatively email providers (Google, Sendgrid, Moosend, Mailchimp and or other), SMS providers, telephone providers (CYTA, Epic, Cablenet, Primetel, etc.) and social media/messaging services (Google, Facebook, Instagram, Twitter, WhatsApp, Viber, etc.), through which CP HERBALIST interacts with the Customer, may have access to a subset of the above data, provided that the content of the messages to the Customer may contain some of this information. A prerequisite for this is the commitment of communication providers to the confidentiality of messages and communications passing through their network, in accordance with the relevant legislation.

Payment providers (Banks, JCC, etc.) are selected by the Customer for the payment of services to CP HERBALIST and have access to the data (1) of Account Registration and Customer Identification, (2) communication, (3) service contract, sales and service history, (4) payment certification and control, as well as partial access to certain data (5) exchanged during Customer/Visitor interactions with the services and/or staff of CP HERBALIST, if this is necessary for the certification and management of payments, as well as for the detection of fraud or other malicious and/or illegal transactions in connection with CP HERBALIST’s transactions (payments, refunds, etc.).

Anonymous usage and traffic statistics belong to CP HERBALIST and are kept on servers owned by it or possibly third-party partner analytics service providers (Google, Cloudflare, Facebook, Moosend, etc.) who have ensured the confidentiality of such data. CP HERBALIST provides information to its suppliers or cooperating persons or companies on the above anonymous statistics as well as on statistical sales statements, but which do not contain personal information that may lead to the identification of individuals.

CP HERBALIST generally stores your personal data on servers located within the European Economic Area (EEA). If data are to be transferred to third countries outside the European Economic Area, they are mainly transferred to a country that has an adequacy decision. If our Company needs to transfer your Personal Data to third countries for which there is no adequacy decision of the European Commission or to International Organizations, all appropriate guarantees provided for in the applicable Cypriot and European legislation for the protection of personal data and in the decisions and guidelines of the competent European bodies for the protection of personal data regarding transfers to third countries as well as appropriate contractual, technical and organizational measures will be taken.

HOW LONG ARE YOUR DATA RETAINED?

We will keep your personal data for as long as you would like to and you are a customer to our shops. Once our business relationship with you has ended, we may keep your data for up to ten (10) years in accordance with the directive of the Data Protection Commissioner (http://www.dataprotection.gov.cy).

We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

Customers - Users Rights and Options for Personal Data

The European Union Regulation called the General Data Protection Regulation or GDPR provides  citizens certain rights in relation to their personal data. According to the provisions of this law,  BestPharmacy.gr allows its Customers/Users to exercise the following rights:

  • Right of access – the Customer has the right to know what personal data concerning  him/her are kept and processed by CP HERBALIST as well as their origin.
  • Right of correction – the Customer has the right to request the modification or update of his personal data, if they are inaccurate or incomplete.
  • Right of restriction – the Customer has the right to request the restriction of the processing of his data.
  • Right of erasure – the Customer has the right to request the erasure of his personal data.
  • Right to object – Customer has the right to object to the processing of your personal data for the purposes of direct marketing and/or promotion of products or services.

For the exercise of the above rights, the Customer may contact CP HERBALIST. In the contact details listed on the website, or by completing the contact form of the website.

Your request must include specific and true information and/or actual facts in order for us to respond and/or satisfy it accurately. Otherwise, our Company reserves the right to refuse requests that are unfounded, excessive, abusive or illegal.

CP HERBALIST will make every effort to reply to the Customer within thirty (30) days of the submission of his and or her and or their request, which may be extended for an additional sixty (60) days if required at the discretion of CP HERBALIST, taking into account the complexity of the request and the number of requests. CP HERBALIST will inform the Customer in any case of an extension of the thirty (30) day period, as well as the reasons for the extension.

If CP HERBALIST does not act on the Customer’s request, it shall inform him without delay and at the latest within thirty (30) days of receipt of the request, of the reasons why it did not act and of the possibility of filing a complaint and filing an appeal before a court.

We will not charge you any costs for exercising your rights in relation to your personal data unless, as provided by law, your request for access to information is unfounded or excessive, in which case we have the right to charge a reasonable fee under the specific circumstances. In any case, we will inform you of any charges before we complete your request.

Third-party web sites

Links to third party web sites on this website are provided solely as a convenience to you. If you use these links, you will leave CP HERBALIST site. CP HERBALIST is not responsible for any of these sites, their content or their usage of your personal information.

Personal information we collect using cookies

We use cookies to collect information about the pages you see, the links you click, and other actions you take when using our services. For more information on how using these technologies and how controlling them, see the cookies list we collect.

If you do not wish to participate in ad personalization programs, you can opt out by following the instructions provided by your browser. The effect of the opt-out will be to stop personalized advertising, but the collection of personal information is still permitted, as otherwise described in this privacy notice. We do not allow third parties to monitor or collect your personal information from our site for their own advertising purposes, without your consent.

DATA SECURITY

At CP HERBALIST, we are committed to safeguarding our users’ information and take every reasonable step to protect their personal data by utilizing the latest and most advanced technological methods and adhering to strict security measures. Please note that these measures may be altered or amended at CP HERBALIST’s discretion. However, users should be aware that no system can be completely secure, and sending confidential information via email or electronic messages carries risks of unauthorized third-party access.

To ensure the protection of our users’ personal data, CP HERBALIST implements security policies and practices that include the following:

Strong security on CP HERBALIST’s servers, in accordance with best security practices for protection against unauthorized access.

CP Herbalist follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Encrypting backups saved on external systems with a strong encryption algorithm and key.

AMENDMENTS TO THIS POLICY

As the needs of our e-shop visitors and our company evolve, we reserve the right to modify this Policy at our discretion. Any changes to this Policy will take effect from the date they are posted on this website. We recommend that you visit this section of the website regularly to stay informed of any updates. Our right to process your personal data is outlined in the current Personal Data Privacy Policy.

If you have any questions or concerns regarding the changes, or if you require any clarification or information, please do not hesitate to contact us. Please note that any information or clarification provided to you regarding changes to this Policy does not replace, substitute or amend this Policy.

COOKIES POLICY

A Cookie is a small data file that is stored by your Web browser on your computer. At CP HERBALIST, we use cookies and other trackers on our website to enhance its functionality and efficiency. Cookies are used to improve your navigation experience, provide you with access to the full set of website features, and ensure the correct display of content. Some of the cookies may store certain information about you, including personal data such as your IP address. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our website and mobile applications. Also, cookies help us deliver online advertising that we believe is most relevant to you on our website and other organizations’ websites. Cookies used for this purpose are often placed on our website by other organization, and always with our permission. In addition, Cookies can help us to understand how our Websites and Mobile Applications are being used, for example, by telling us if you get an error message as you browse. The Cookies collect data are mostly aggregated and anonymous.

Cookies placed by the website owner are called “first-party cookies”. Cookies placed by others are called “third-party cookies”. Third-party cookies allow us to offer third-party functionality (such as extracting statistics, playing videos and advertisements) on or through our website. Also, cookies are divided into session cookies and permanent cookies, depending on the duration for which they are installed on your device. Session cookies are deleted when you close your browser or usually 30 minutes after your last interaction with the website. Persistent ones last longer.

CP HERBALIST may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

DISCLAIMER

This is to inform you through this disclaimer that the information we have provided in our Herbal Care Products and or other products has solely been intended to make you aware of the products. We want to emphasize that the information provided on this website is not intended to replace medical advice or consultation with a physician. It is important to note that no medication can guarantee a permanent cure for any disease. Users are strongly advised to conduct their own tests to determine the safety and suitability of any product or combination of products for their individual needs. Unless otherwise agreed to in writing, our products are sold without warranty, and buyers and users assume full responsibility and liability for any loss or damage resulting from the handling and use of our products, whether used alone or in combination with other products.

The content written on this website is a sole asset of CP HERBALIST and no one is permissible to use it in any way without the admin permission. Company is not at all responsible if the data and content written on this website is copied or misused by other entities. This is company’s official website and we are not responsible for any fake herbal companies who might use our data and pretend to be us in any way.

DELIVERY & RETURN POLICY

Our website provides extensive information about our cosmetics, as well as we are happy to provide you with personal consultations via contact. We are truly committed to our customers, Our website provides extensive information about our cosmetics, as well as we are happy to provide you with personal consultations via contact. We are truly committed to our customers.

DELIVERY

The deliveries are estimated for delivery (depending on your location) after the order has been placed as below:

Cyprus:

Free delivery over €100

  1. FREE Delivery to my door (1-4 Working Days)
  2. FREE Delivery at ACS Location (1-2
    working days)

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Cyprus:

  1. Genniki Taxidromiki (Delivery to my door) (1-4 Working Days) 
  2. Pick up from ACS Location (1-2 Working Days)

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Shipping to other countries:

  1. Cyprus Government Post (*Delivery To My Door) (1-3 weeks)

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Shipping to Greece:

  1. Genniki Taxidromiki (*Delivery To My Door) (2-10 working days)l

For any other delivery estimate and or delivery costs not included in the above can be estimated at the checkout page.

For bulk orders (more than 100 products) please contact [email protected]

In the rare cases that an order cannot be delivered within the time limits mentioned above, customers are informed about the occasional delay timely and a cancellation or modification of their order is also possible.

RETURN

Please note that, once your order is completed and you already received your products in hand, your items are considered Non-Refundable. We truly apologize, but we are unable to provide refunds, credits, or any other form of exchange once our products are purchased and delivered. This is a matter of pure quality and health control purposes. All CP HERBALIST products are natural and freshly made therefore, once they are opened, the products are exposed and cannot be sealed back for resell.

We always make sure to check our products for faults or defects. All products are carefully packaged with a perfect condition. However, if you find that your order contains a damaged or torn item upon delivery, you can return it and we will do our best to replace it, otherwise we will refund you the cost of the transaction. Please note that should you make an enquire for the abovementioned CP Herbalist may ask for photograph and or other evidence before accepting any responsibility for products for faults or defects. Please allow 10 days from the day you return your package for your request to be processed. You will be contacted once your return is complete. In case you notice any other errors or omissions, please contact us at [email protected] and make sure to provide us with your order receipt for us to resolve the issue.

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. The delivery time for your exchanged product may vary depending on your place of residence.

We will notify you once we’ve received and inspected your return, and let you know if the refund will be approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you have any question about Return and Refund Policy you can contact us.

CP HERBALIST is not responsible for any damages in the products post-delivery.

Cancellation policy

An order may be cancelled within one hour from the time it has been placed, as we are processing all the orders within two hours after receipt (if received on business hours) and we make all our reasonable efforts to dispatch the order within 24 hours of receipt.

We appreciate your feedback and value your reviews, both critically and complimentary and if you are unsatisfied with a product, we kindly ask you to contact our team and we will address your issues. Our company’s mission is to provide our best efforts to satisfy clients with our products and we like to have our clients’ feedback to improve our services.